Frequently Asked Questions (FAQ) | Catstock

Find answers to our customers' most common questions here. If you still need help, our customer service channels are available.

1. What is the delivery time for products?

Delivery time varies according to your region and the shipping method selected at the time of purchase. After payment confirmation, the order goes through a processing and separation phase. You can check the estimated delivery time by entering your postal code on the product page or in the shopping cart.

2. How can I track my order?

As soon as your order is dispatched, you will receive a tracking code via email or WhatsApp (if you registered it). Simply enter this code on the Correios website or via the direct link we send to follow each stage of the journey to your home.

3. Can I change the delivery address after completing the purchase?

To ensure prompt delivery, our processing is very fast. If you noticed an error in the address, please contact our support immediately. If the order has already been dispatched, we will not be able to make the change, and it will be necessary to wait for the item to be returned to our center.

4. What payment methods are accepted?

We accept major credit card brands (with installment options), Pix with immediate approval, and bank slips. Payments via Pix ensure faster processing of your order.

5. Is the Catstock website secure?

Completely secure. We use SSL security protocols (the padlock in the address bar) and end-to-end encryption to protect your personal and banking data. We do not store credit card information in our database.

6. I received a defective product, what should I do?

Don't worry. Catstock guarantees exchanges in cases of manufacturing defects. Contact our support within 90 days of receipt, sending a photo or video of the problem, and we will guide you through the free reverse logistics process.

7. What happens if I am not home at the time of delivery?

Correios and partner carriers make up to three delivery attempts at different times. If no one is found, the package may be available for pickup at a nearby agency for a few days or returned to our center. Pay attention to the tracking code to avoid returns.

8. Can I cancel my purchase?

Yes. If the order has not yet been shipped, cancellation and refund are immediate. If the product is already in transit, you must refuse receipt or await delivery and request a return due to regret within 7 days, according to our Refund Policy.

9. Do products have a warranty?

Yes, all our products have a legal warranty against manufacturing defects, respecting the deadlines of 30 days for non-durable goods and 90 days for durable goods, as per the Consumer Protection Code.

10. How do I contact Catstock?

Our customer service operates Monday to Friday, from 9 AM to 6 PM. Email: contato@catstock.com.br WhatsApp: [Insert your number here]

Still have questions? Don't hesitate to reach out to us. We are here to help!